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Core Policies
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Our prices are low because we base our business on an exchange of parts. We sell you a fully remanufactured part for an exchange of your rebuildable part. That is why we charge a core charge to make sure we receive your rebuildable part. When we get your rebuildable part back, we refund the deposit within 3 days. Due to the constant changes in core prices sometimes we are not able to update our website in time of a customers purchase. RemSteering will notify the customer with the change in price of the product before the order is processed.
Manual Steering units are either R&R or out the door price. Even though our website shows a core price, manual units are not subject to core exchange. Why, because their is not a heavy demand for manual steering racks and boxes. However, we honor the same warranty as with our power units.
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Contact Us:
Phone: 1-714-388-5631
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To return the core, place the old core in the same box you received the new one in and use the return shipping instructions.
We guarantee all good cores will be refunded within 3 days of us receiving the core.
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It’s our company policy to return the core deposit of every customer with 3 days of receiving the core.
There is a 30 day maximum window for core returns. Cores received after the 30 day allotment may be eligible for a partial credit.
In order to receive credit all cores must pass inspection.
Customers that return incorrect or unusable cores will not be eligible for core a refund or credit. To receive full credit Cores must be complete, must be rebuildable not have any broken parts and core returns must be the exact one sold (same part number).
Refunds will be given the same as they were paid.
Some examples of Cores with the following faults will not be eligible for a refund.
STEERING GEARS: Damaged Housing, Stripped Mounting Threads, Damaged port threads, Damaged Shaft, Stripped Splines, Seized, must turn freely.
RACK AND PINION: Bent tie rod ends, Broken Mountings, Damaged Splines, Damaged Steel Lines, Damaged Housing.
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